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Managing and maintaining an IT staff can be extremely challenging

Staff vacations, shortages, and lack of knowledge leads to productivity loss and user support suffers. Many organizations lack the necessary IT support staff (possibly after hours support) for maintaining ITIL compliance and maximize technology to manage and support key processes efficiently. The SeeGee^SM Proactive Support Desk allows you to remain calm knowing we are already on it.

Proven results, satisfied users

SeeGee^SM technical experts resolve thousands of problems per month for organizations across the U.S., including FORTUNE 500 companies. With our focus on first call resolution - 80% are resolved on the first call, in under 15 minutes!

Tailored SeeGee^SM Proactive Service Desk to maintain the highest level of User Support Services (USS)

SeeGee^SM understands the importance of USS and we work with your team to tailor the best support services and solutions for your organization. No need to frustrate employees with out-sourced help desks that don't understand your unique and complex technical issues. Resolve issues before they impact productivity, focus your IT staff on your core business and development projects, and reduce costs with the our U.S. based engineers and support staff.

SeeGee^SM Proactive Service Desk - Don't Panic and Don't waste time!

• Experienced staff that understands your unique environment
• Industry leading internal processes and interface
  
• SeeGee proactive phone-based support services
• Web and Email based support services
• Client portal to access service tickets anytime
• Incident ticketing system and rapid escalation
• Remote desktop control technology
• Call dispatching for on-site repair
• Focus on first call resolution
• Real-time tracking and reporting

An extension of your company-based in the U.S.

Certified support technicians right here in the United States delivering expert solutions to software, hardware and network technical and error issues.

Tracking and monitoring

SeeGee's incident ticketing system tracks activities from initial call to closure (to manage activities, recognize trends, maintain a history, and for internal communications). Monitor tickets, run reports and user logs from any web browser-empowering you to proactively address training, specific equipment issues and resource allocation.

100% customized services

The SeeGee^SM Proactive Service Desk is completely customizable:

• Desktop support only-unlimited number of calls per user per year for either business hours or extended hours
• Full Support-"buy" a number of Help Desk hours to be used 24/7 (except major holidays) on calls per year-any number of users.

Fast answers, lower costs

Contact SeeGee^SM to learn more about how our superior Help Desk service can reduce downtime, decrease operating costs and free up tech staff for core business projects.