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Remote Monitoring

Monitor and manage your network proactively-without installing programs on devices with SeeGee’s Remote Monitoring and Management (RMM) service. RMM offers proactive, better visibility into what's happening on your network-by monitoring what is happening minute by minute on any equipment with an IP address. We have the resources to both monitor and remediate any issues arising from monitoring so there aren't surprises when you come in on Monday or any other morning.

SeeGee's RMM provides the software, automatically scans your network, gathers up-to-date asset and performance information, sends it via secure lines to our servers, and rapidly resolves problems and maintenance issues to avoid unscheduled downtime. With RMM, you'll see greater return on investment than doing it in-house, lower overall costs of owning and supporting your network, plus more predictable monthly expenses. And, your staff can tackle core business IT projects.

Our complete, U.S.-based, best-in-class solution offers centralized, effective, reliable management, resolution and reporting, along with:

  • 24/7/365 monitoring-when something happens on your network or unauthorized users try to access it-we immediately know it and take action
  • Problem resolution: Receive an email, text or call alert while we start solving the problem-remotely resolving most problems, with on-site engineers available when necessary
  • Preventive maintenance: SeeGee identifies needed maintenance and address issues before they become problems, optimizing performance and minimizing costly downtime
  • Asset management: Comprehensive reporting includes automated monthly and quarterly status reports for management, forecasting and budgeting; hardware/software inventory audits for compliance; warranty tracking to stay on top of covered maintenance; and quarterly in-person meetings to make sure service meets objectives
  • Improved security: SeeGee provides industry-leading virus and malware protection-and measure your network against Microsoft Baseline Security Analyzer standards, taking action (including ensuring Microsoft systems and software patches are current) to protect assets. We also detect and remove illegal software and unauthorized applications.

If it has an IP address and it's on your network, we can proactively monitor and manage it to provide unmatched efficiency to save you money and prevent downtime:

  • Desktops, laptops and servers
  • Managed switches and routers
  • Firewalls
  • VoIP switches and phones
  • Printers, faxes and scanners
  • Off-the-shelf and custom applications
  • Specialized equipment and environmental control devices
  • Internal and external websites
  • Applications
  • Databases
  • Virtual machines and more

RMM provides daily maintenance and management that frees staff for complex IT issues. Contact us to learn more about how our integrated IT solutions can help you allocate staff to high-level IT projects.

 

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